Shipping & returns
🚚 Shipping & Return Policy
At MyanPay Shop, we are committed to delivering both digital and physical products with care, accuracy, and customer satisfaction. Below are our policies for shipping and returning food ingredients and fashion items.
📦 Shipping Policy
1. Delivery Areas
We currently ship within Myanmar. For special orders or bulk shipments outside standard zones, please contact our support team.
2. Delivery Time
Food Ingredients: 1–3 business days (depending on availability and location)
Fashion Products: 2–5 business days (depending on availability and location)
You will receive a confirmation with tracking details once your order is dispatched.
3. Shipping Fees
Shipping charges are calculated when your order is comfirmed and based on your delivery location and item weight. Free delivery may be offered for orders above a specified amount during promotions.
4. Packaging
We take great care in packaging to ensure freshness for food items and quality protection for fashion products.
🔁 Return & Exchange Policy
1. Eligibility for Returns
Returns are accepted under the following conditions:
The product is defective or damaged upon arrival
You received the wrong item
You report the issue within 48 hours of receiving your order
2. Non-Returnable Items
Opened or used food items
Products without original tags or packaging
Discounted or promotional items (unless defective)
3. Return Process
Please contact our customer support with your order number, photos (if applicable), and reason for return. Once approved, you can return the item to our address, and we will process an exchange or refund.
4. Refund Timeframe
Approved refunds will be processed within 7 working days via the original payment method or store credit.
💬 Contact for Support
If you need help with your order, shipping, or return request, reach out to us:
MyanPay Shop
📧 Email: technical@myanpay.com.mm
📞 Phone: 09-774817773, 09-774817774
📍 Office: No. 640, Awayar (7) Street, Nant Tar Gone Ward, Insein Township, Yangon, Myanmar.